What are the open­ing hours of the fes­ti­val office?

May 13-21, 9:30am – 6:30pm

Con­tact: info@freiburger-filmforum.de // Tel.: +49 (0)761- 459800-11
Tech­ni­cal sup­port: +49 (0)761- 459800-12

 

How can I buy a single ticket for an on-site event?

On each event page you can find a Ticket-Button. Click on an event, the Ticket-Button will lead to our tick­et­ing-system. Pick a seat and click “Kaufen”, in the next step choose price option (regular/reduced) and pay­ment method, accept AGB and click “Kaufen”. The ticket will be sent via e-mail.

 

How can I buy a Full Fes­ti­val Pass / 5 Days Fes­ti­val Pass?

Full Fes­ti­val Pass and 5 Days Fes­ti­val Pass can be ordered via the form on the tick­ets page.

Bank trans­fer details will be emailed to you once your ticket order has been received. Access to the online portal will be emailed to you prior to the start of the festival.

 

To whom do the reduced prices apply?

Reduced prices apply for stu­dents and per­sons of low-income (ALG II recip­i­ents, Freiburg-Pass).

 

I have a Full Fes­ti­val Pass / 5 Days Fes­ti­val Pass. Where can I pick it up?

Fes­ti­val passes can be picked up in the fes­ti­val office at the Kom­munles Kino. Fes­ti­val office hours: May 12-21, 9:30am – 6:30pm

 

I have a Full Fes­ti­val Pass / 5 Days Fes­ti­val Pass. How can I make a seat reservation?

With a fes­ti­val pass, you have access to all on-site events and all live streams. To secure you a place for an on-site event, you can book a seat in advance.

On each event page you can find a Ticket-Button. Click on an event, the Ticket-Button will lead to our tick­et­ing-system. Pick a seat and click “Kaufen”, in the next step choose price option “Vis­i­tors with Fes­ti­val Pass” for 0 Euro and any pay­ment method (exept Cinecard), accept AGBs and click “Kaufen”. The ticket will be sent via e-mail.

Please bring both your fes­ti­val pass and your seat book­ing with you to the entrance.

 

All tick­ets for an on-site event are sold out online. Is there still a chance to get a place?

If all tick­ets for an event are sold out online, please try at our box office in the cinema. Often there is a remain­ing ticket contingent.

 

Where can I get access to the live streams?

All live streams are acces­si­ble via our stream­ing plat­form (koki-freiburg.cinemalovers.de). The Live Stream Timetable shows all live events.

Please note that this is a selec­tion and not the entire fes­ti­val pro­gram. The live streams will be acces­si­ble only at the time of the on-site screen­ing. Please be aware of the geo-restric­tions (infor­ma­tion on stream­ing platform).

 

How can I buy a single ticket for a live stream?

Single Tick­ets for a live stream can be pur­chased via the stream­ing plat­form (koki-freiburg.cinemalovers.de) from half an hour before the live stream begins.

Click on the Rent button on a film page. Log in or, if you don’t have an account yet, reg­is­ter on the plat­form. Choose a pay­ment method (Paypal or credit card). The live streams will be acces­si­ble only at the time of the on-site screen­ing. Please be aware of the geo-restric­tions (infor­ma­tion on stream­ing platform).

 

How can I buy an Online Fes­ti­val Pass?

Online Fes­ti­val Pass can be ordered via the form on the tick­ets page.

Bank trans­fer details will be emailed to you once your ticket order has been received. Access to the online portal will be emailed to you prior to the start of the festival.

 

I have a coupon code for the Online Fes­ti­val Pass. How can I use it?

Please reg­is­ter on the stream­ing plat­form (koki-freiburg.cinemalovers.de). In the menu you can find the option “redeem coupon” where you can enter the coupon code.

 

How can I par­tic­i­pate in a Q&A online?

Online guests can follow the Q&As in the stream or par­tic­i­pate via zoom.

 

I’m facing a prob­lem with online ticket pur­chase or live stream. What can I do?

Please con­tact us via info@freiburger-filmforum.de // Tel. +49 761 459800-12

In many cases delet­ing your cache can solve the problem.