What are the opening hours of the festival office?
May 13-21, 9:30am – 6:30pm
Contact: info@freiburger-filmforum.de // Tel.: +49 (0)761- 459800-11
Technical support: +49 (0)761- 459800-12
How can I buy a single ticket for an on-site event?
On each event page you can find a Ticket-Button. Click on an event, the Ticket-Button will lead to our ticketing-system. Pick a seat and click “Kaufen”, in the next step choose price option (regular/reduced) and payment method, accept AGB and click “Kaufen”. The ticket will be sent via e-mail.
How can I buy a Full Festival Pass / 5 Days Festival Pass?
Full Festival Pass and 5 Days Festival Pass can be ordered via the form on the tickets page.
Bank transfer details will be emailed to you once your ticket order has been received. Access to the online portal will be emailed to you prior to the start of the festival.
To whom do the reduced prices apply?
Reduced prices apply for students and persons of low-income (ALG II recipients, Freiburg-Pass).
I have a Full Festival Pass / 5 Days Festival Pass. Where can I pick it up?
Festival passes can be picked up in the festival office at the Kommunles Kino. Festival office hours: May 12-21, 9:30am – 6:30pm
I have a Full Festival Pass / 5 Days Festival Pass. How can I make a seat reservation?
With a festival pass, you have access to all on-site events and all live streams. To secure you a place for an on-site event, you can book a seat in advance.
On each event page you can find a Ticket-Button. Click on an event, the Ticket-Button will lead to our ticketing-system. Pick a seat and click “Kaufen”, in the next step choose price option “Visitors with Festival Pass” for 0 Euro and any payment method (exept Cinecard), accept AGBs and click “Kaufen”. The ticket will be sent via e-mail.
Please bring both your festival pass and your seat booking with you to the entrance.
All tickets for an on-site event are sold out online. Is there still a chance to get a place?
If all tickets for an event are sold out online, please try at our box office in the cinema. Often there is a remaining ticket contingent.
Where can I get access to the live streams?
All live streams are accessible via our streaming platform (koki-freiburg.cinemalovers.de). The Live Stream Timetable shows all live events.
Please note that this is a selection and not the entire festival program. The live streams will be accessible only at the time of the on-site screening. Please be aware of the geo-restrictions (information on streaming platform).
How can I buy a single ticket for a live stream?
Single Tickets for a live stream can be purchased via the streaming platform (koki-freiburg.cinemalovers.de) from half an hour before the live stream begins.
Click on the Rent button on a film page. Log in or, if you don’t have an account yet, register on the platform. Choose a payment method (Paypal or credit card). The live streams will be accessible only at the time of the on-site screening. Please be aware of the geo-restrictions (information on streaming platform).
How can I buy an Online Festival Pass?
Online Festival Pass can be ordered via the form on the tickets page.
Bank transfer details will be emailed to you once your ticket order has been received. Access to the online portal will be emailed to you prior to the start of the festival.
I have a coupon code for the Online Festival Pass. How can I use it?
Please register on the streaming platform (koki-freiburg.cinemalovers.de). In the menu you can find the option “redeem coupon” where you can enter the coupon code.
How can I participate in a Q&A online?
Online guests can follow the Q&As in the stream or participate via zoom.
I’m facing a problem with online ticket purchase or live stream. What can I do?
Please contact us via info@freiburger-filmforum.de // Tel. +49 761 459800-12
In many cases deleting your cache can solve the problem.